Policies

Terms & Conditions

Room rates are quoted in Thai Baht (THB) per room per night (inclusive of service charge 10% & government tax 7% VAT)
Complimentary daily buffet breakfast for 2 persons per room at The
Hidden Oasis Restaurant, extra person charge breakfast THB 250++ per person per meal (Except for Family Room, Suite Room & Ananthara Pool Villa are inclusive of daily breakfast for 4 persons)
Child 4 - 12 year old sharing room with parents is free of charge in existing bed but charge extra breakfast THB 125++ per child per meal. Breakfast for child below 4 years old is free of charge.
Extra bed for extra person is THB 750 net per bed per night with complimentary breakfast (maximum 1 bed per room and available for all room types except “Deluxe Jacuzzi”)
Thai Set Lunch THB 350++ per person per meal / Thai Set Dinner THB 450++ per person per meal (Children 4 – 12 years charge 50% of adult price) pre-order is required at least 1 day
Baby cot is available upon request
Airport transfer by private car for (maximum 3 passengers) & private mini-van for (maximum 8 passengers) are available on request and chargeable, to arrange this service we require your exact flight number & arrival time at least 2 days prior your arrival date

Low Season (15/4 to 31/10)

A 50% refundable deposit of the total booking value is required. Refunds for cancellations will be made as follows.

- Changes and cancellations can be made without any charge until 7 days before the arrival date.
High Season (1/11 to 20/12 and 21/01 to 15/04)
- After this deadline of 7 days before arrival, the Resort is entitled to charge the value of 1 room night on your credit card.
A 50% refundable deposit of total booking value is required. Refunds for cancellations will be made as follows.
- For cancellations made less than 14 days prior to the arrival date must be received in writing, 50% of the total value of the original booking will be charged on the credit card by the hotel.
- For cancellations made less than 7 days prior to the arrival date must be received in writing, the balance of the total booking value of the original booking will be charged on the credit card by the hotel.
- No Shows; the balance of booking value will be charged on the credit card by the hotel.
- Early check out; the balance of booking value will be charged, payable direct at the hotel.

Peak Season (21/12 to 20/01)

A 50% refundable deposit of total booking value is required. Refunds for cancellations will be made as follows.
- For cancellations made less than 30 days prior to the arrival date must be received in writing, 50% of the total booking value of the original booking will be charged on the credit card by the hotel.
- For cancellations made less than 14 days prior to the arrival date must be received in writing, the balance of the total booking value of the original booking will be charged on the credit card by the hotel.
- No Shows; the balance of booking value will be charged on the credit card by the hotel.
- Early check out; the balance of booking value will be charged, payable direct at the hotel.

Travel Insurance

Club Bamboo strongly recommends that all clients take out comprehensive travel insurance when making a reservation. We recommend that your travel insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, and additional expenses to cover hotel accommodation and repatriation costs should any services need to be extended or curtailed due to illness or other insurable risk.

Cancellations

Cancellations must be made in writing, quoting the booking reference. Your cancellation is acknowledged and accepted only when you receive a cancellation confirmation from us.

Refunds:

All refunds are subject to bank handling costs and hotel administrational costs of 1000 Thai Baht charge. Refunds will be made in the form of a credit entry to your card account only. The refund amount will be made in Thai Baht, equivalent to the amount which shall be confirmed to you before the cancellation transaction is processed. You acknowledge and accept that Club Bamboo shall not be liable for, or responsible for any foreign exchange rate risk (exchange rate movements and rate fluctuations) in converting the refund amount to your local currency.

No Show:

If guests do not show up on confirmed check in date without prior notice, Club Bamboo is entitled to make charges of the full reservation value against your credit card as a no show fee during High Season and Peak Season. During Low Season, 1 room night will be charged, payable direct to the hotel.

Early Check Out:

If a guest wishes to check out before the confirmed reservation date the Resort is entitled to make charges of 50% of the value of the booking against the card during High Season and Peak Season. During Low Season 1 additional room night will be charged, payable direct to the hotel on departure.

Shortening of stay:

The shortening of stay including, but not limited to, early check-outs, reduction of number of rooms or people are considered as partial cancellation which will be subject to the aforementioned Club Bamboo Resort Reservation, Cancellation and No Show Policy.

Check In/Out Time:
The check in time is two o'clock in the afternoon (14:00 PM) and the check out time is twelve noon (12:00 PM)

You are here: