Cancellations must be made in writing, quoting the booking reference. Your cancellation is acknowledged and accepted only when you receive a cancellation confirmation from us.
All refunds are subject to bank handling costs and hotel administrational costs of 1000 Thai Baht charge. Refunds will be made in the form of a credit entry to your card account only. The refund amount will be made in Thai Baht, equivalent to the amount which shall be confirmed to you before the cancellation transaction is processed. You acknowledge and accept that Club Bamboo shall not be liable for, or responsible for any foreign exchange rate risk (exchange rate movements and rate fluctuations) in converting the refund amount to your local currency.
If guests do not show up on confirmed check in date without prior notice, Club Bamboo is entitled to make charges of the full reservation value against your credit card as a no show fee during High Season and Peak Season. During Low Season, 1 room night will be charged, payable direct to the hotel.
Early Check Out:
If a guest wishes to check out before the confirmed reservation date the Resort is entitled to make charges of 50% of the value of the booking against the card during High Season and Peak Season. During Low Season 1 additional room night will be charged, payable direct to the hotel on departure.
Shortening of stay:
The shortening of stay including, but not limited to, early check-outs, reduction of number of rooms or people are considered as partial cancellation which will be subject to the aforementioned Club Bamboo Resort Reservation, Cancellation and No Show Policy.
Check In/Out Time:
The check in time is two o'clock in the afternoon (14:00 PM) and the check out time is twelve noon (12:00 PM)